Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Raywa Haven.

We are committed to delivering your orders safely and efficiently across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Shipping Locations

We currently ship to:

• United Arab Emirates (UAE)

• Kingdom of Saudi Arabia (KSA)

At this time, we do not offer international shipping outside these countries.

Shipping Charges

We are pleased to offer FREE shipping on all orders across the UAE and KSA.

There are no additional shipping charges at checkout.

Order Processing

Orders are processed within 1–2 business days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly longer during promotional periods, public holidays, or due to unforeseen circumstances.

Estimated Delivery Time

Estimated delivery times are as follows:

• United Arab Emirates (UAE): 2–5 business days

• Kingdom of Saudi Arabia (KSA): 4–8 business days

Delivery times are estimates and may vary depending on your location, courier operations, customs procedures (where applicable), weather conditions, or other factors beyond our control.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders and locations.

Please ensure that someone is available to receive the order and make the payment at the time of delivery.

Repeated refusal to accept COD orders may result in restrictions on future Cash on Delivery purchases.

Order Tracking

Once your order has been shipped, you will receive shipping confirmation and tracking information (where available) via email.

You can use the tracking details to monitor the status of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Raywa Haven is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at raywahaven@gmail.com. We will do our best to update your order before it is shipped.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• High order volumes

• Courier delays

• Public holidays

• Customs clearance (where applicable)

• Severe weather or other unforeseen events

We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

Our support team will investigate the issue and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Raywa Haven

Website: www.raywahaven.com

Email: raywahaven@gmail.com

Business Location: Dubai, United Arab Emirates