Terms of service

Effective Date: June 30, 2026

Welcome to Raywa Haven. These Terms of Service govern your use of our website, raywahaven.com, and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

General

Raywa Haven reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will become effective immediately upon being published on our website.

Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

Products and Availability

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, occasional errors may occur.

We reserve the right to:

Correct any errors or inaccuracies.
Update product information or pricing without prior notice.
Limit product quantities.
Discontinue products at any time.
Refuse or cancel any order at our discretion.

Orders

After placing an order, you will receive an order confirmation.

We reserve the right to cancel or refuse any order if:

The product is unavailable.
Incorrect pricing or product information has been published.
Fraudulent or suspicious activity is suspected.
We are unable to verify your delivery information.

If an order is cancelled after confirmation, any applicable adjustment will be handled in accordance with our applicable policies.

Order Cancellation

Orders may only be cancelled before they have been processed for fulfillment.

Once an order has entered fulfillment or shipping stages, cancellation requests may no longer be possible.

Pricing and Payment

All prices displayed on our website are shown in the applicable local currency where available.

We currently accept:

Cash on Delivery (COD) for eligible delivery locations.

We reserve the right to refuse Cash on Delivery (COD) orders in cases of repeated order refusals or suspected misuse of our services.

Shipping

We offer free shipping within the United Arab Emirates (UAE).

Shipping availability may be expanded to additional regions in the future.

Estimated delivery times are provided for convenience only and may vary due to courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete shipping information.

Returns and Replacements

If you receive an incorrect, damaged, broken, or defective product, you may be eligible for a replacement in accordance with our Return & Refund Policy.

Raywa Haven does not offer refunds.

Returns or replacements requested due to a change of mind are not accepted.

Customer Responsibilities

By using our website, you agree to:

Provide accurate and complete contact, delivery, and shipping information.
Ensure someone is available to receive Cash on Delivery (COD) orders.
Use our website only for lawful purposes.
Not misuse, interfere with, or attempt to gain unauthorized access to our website or services.
Repeated order refusals may result in restrictions on future Cash on Delivery (COD) orders.

Intellectual Property

All content available on this website, including text, images, graphics, logos, icons, designs, and other materials, is the property of Raywa Haven or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission from Raywa Haven.

Limitation of Liability

Raywa Haven shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.