Privacy policy

Last Updated: June 30, 2026

At Raywa Haven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

Who We Are

Raywa Haven is an independent online retail store serving customers across the United Arab Emirates (UAE). We offer a curated selection of lifestyle, home, wellness, and everyday products while working with trusted fulfillment and logistics partners to process and deliver customer orders. We are committed to providing quality products, a secure shopping experience, and excellent customer service while protecting your personal information.

Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Emirate

Order Information

Products Purchased
Order History
Delivery Details
Order Status

Payment Information

Currently, Raywa Haven offers Cash on Delivery (COD) as the only available payment method for orders within the United Arab Emirates (UAE). As we do not currently accept online card payments, we do not collect or store debit or credit card information through our website. If additional payment methods are introduced in the future, this Privacy Policy may be updated accordingly.

Technical Information

When you visit our website, we may automatically collect information such as:

IP Address
Browser Type
Device Information
Operating System
Website Activity
Pages Visited

How We Collect Your Information

We collect information when you:

Place an order through our website or COD order form
Contact us via email
Subscribe to our newsletter
Browse our website
Interact with advertisements or promotional campaigns
Accept cookies on our website

How We Use Your Information

Your information is used to:

Process and manage your orders
Arrange product delivery
Verify and confirm delivery information for Cash on Delivery (COD) orders
Provide customer support
Respond to your inquiries
Send order confirmations and delivery updates
Improve our website, products, and services
Prevent fraud and unauthorized activities
Comply with applicable legal obligations

If you subscribe to our marketing emails, you may receive updates about new products, special offers, and promotions. You may unsubscribe at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and improve our services.

We may also use analytics and advertising technologies, including Meta Pixel, to measure website performance and improve our marketing campaigns.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We may share your personal information only when necessary to operate our business and fulfill your orders.

This may include trusted service providers such as:

Shipping and logistics providers
Marketing and analytics service providers
Technology service providers
Trusted fulfillment partners involved in processing, packing, and delivering your orders. These partners are contractually required to protect your personal information and use it only for order fulfillment and related business operations.
Government authorities when required by applicable law

We do not sell, rent, or trade your personal information to third parties.

We may also disclose your personal information where required to protect our legal rights, prevent fraud, or comply with applicable laws and lawful requests from regulatory authorities.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Access to personal information is limited to authorized personnel and trusted service providers who require it to perform their duties.

Data Retention

We retain your personal information only for as long as necessary to:

Process and fulfill your orders
Provide customer support
Comply with applicable legal obligations
Resolve disputes
Enforce our policies

We may retain certain personal information for longer periods where required by applicable laws and regulations in the United Arab Emirates (UAE).

Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent to receive marketing communications
Request information about how your data is processed

To exercise any of these rights, please contact us using the email address below.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

Third-Party Services

Our website may contain links to third-party websites or use trusted third-party services to help us operate our business. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.

We may use trusted third-party service providers, including our e-commerce platform, analytics providers, advertising partners, shipping providers, and fulfillment partners, to operate our business efficiently.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last Updated" date.