Shipping policy

Effective Date: June 30, 2026

Thank you for shopping with Raywa Haven.

We are committed to delivering your orders safely and efficiently to the regions we currently serve.

Shipping Locations

We currently ship within the United Arab Emirates (UAE).

We may expand our shipping services to additional countries and regions in the future. Any updates will be reflected on this page.

Shipping Charges

We are pleased to offer FREE shipping on all orders within the United Arab Emirates (UAE).

There are no additional shipping charges at checkout.

Order Processing

Orders are typically processed within 1–2 business days after your order has been confirmed, although processing times may vary during peak periods or due to operational requirements.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly longer during promotional periods, public holidays, or due to unforeseen circumstances.

Estimated Delivery Time

United Arab Emirates (UAE): Most orders are delivered within 2–7 business days.

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other factors beyond our reasonable control.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across eligible delivery locations within the United Arab Emirates (UAE).

Please ensure that someone is available to receive the order and make the payment at the time of delivery.

Repeated refusal to accept COD orders may result in restrictions on future Cash on Delivery purchases.

Order Tracking

Once your order has been shipped, tracking information may be provided where available by the shipping carrier or fulfillment partner.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Raywa Haven is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at raywahaven@gmail.com. We will do our best to update your order before it is processed for shipment.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

High order volumes
Courier delays
Public holidays
Severe weather conditions
Other unforeseen circumstances beyond our reasonable control

We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. If you believe your shipment has been lost in transit, please contact us as soon as possible after the estimated delivery period has passed.

Claims relating to lost shipments may require additional verification with the shipping carrier or fulfillment partner before a resolution can be provided.

Our support team will investigate the issue and, where appropriate, arrange a suitable resolution in accordance with our Return & Refund Policy.