Refund policy

Return & Refund Policy

Effective Date: June 30, 2026

Thank you for shopping with Raywa Haven. We are committed to providing a smooth and reliable shopping experience for our customers.

Please read this Return & Refund Policy carefully before placing an order.

Replacement Eligibility

If you receive a product that is:

Incorrect
Damaged during delivery
Broken
Defective or faulty

you may be eligible for a replacement under this policy.

Complaint Timeframe

Any issue with your order must be reported within 30 days from the delivery date.

For the fastest and smoothest resolution, we recommend reporting any issue within 7 days of receiving your order.

Replacement requests are subject to verification by our support team to confirm eligibility under this policy.

Requests submitted after 30 days from the delivery date will not be eligible for replacement.

How to Request a Replacement

To request a replacement, please contact us at raywahaven@gmail.com and provide the following:

Your order number
A brief description of the issue
A clear video showing the problem
Additional photos if requested by our support team
Photos of the product packaging, if applicable

Our support team will carefully review your request and may request additional information if required.

Replacement Process

Once your replacement request has been reviewed and approved, we will arrange a replacement as quickly as possible.

Approved replacement requests are generally processed within 14 working days; however, timelines may vary depending on product availability, courier schedules, and customer location.

In some cases, our support team may first assist you with troubleshooting to determine whether the issue can be resolved without a replacement.

Depending on the product and your location, we may:

Arrange pickup of the original product before sending the replacement; or
Ask you to return the product according to the instructions provided by our support team.

Please keep the product in its original packaging, together with all accessories, manuals, and included items until your replacement request has been completed.

Items Not Eligible for Replacement

Replacement requests will not be accepted if:

The product has been used improperly, misused, or intentionally damaged.
The product has been modified or repaired by anyone other than the manufacturer.
The request is submitted more than 30 days after delivery.
The product is returned without its original packaging or essential accessories (where applicable).
The issue is due to normal wear and tear.
The customer simply changes their mind after receiving the order.
Sufficient evidence is not provided to verify the reported issue.

Change of Mind

We do not accept returns or replacements for change-of-mind purchases.

Please review the product description, specifications, dimensions, and product images carefully before placing your order.

Refund Policy

Raywa Haven does not offer refunds.

If you receive an incorrect, damaged, broken, or defective product, we will gladly arrange a replacement after verifying your request in accordance with this policy.

Refunds are not available for:

Change-of-mind purchases
Incorrect orders placed by the customer
Products that have been used, damaged by the customer, modified, or are no longer in their original condition

Delivery Delays

Delivery timelines may occasionally be affected by courier operations, public holidays, weather conditions, customs procedures, or other circumstances beyond our reasonable control.

While we work hard to ensure timely delivery, delivery dates are estimates and are not guaranteed.

Delivery delays do not qualify for refunds, cancellations, or replacements unless otherwise required by applicable law.